Five reasons leaders like you need a summer vacation

Not taking a vacation is harmful to your health and your business

Five reasons leaders like you need a summer vacationI was about to take a six-month vacation from my business and my team leaders Rachael and Carmel were a little surprised – and perhaps a little nervous – when I told them they would be in charge. The business had been open for five years, but the truth was I was making more money…

How poor is your user experience on your apps and websites?

UX strives to make complex devices easy, from computing devices to cars, ATMs, airplanes and more

How poor is your user experience on your apps and websites?The importance of user experience (UX) has exploded in the era of ubiquitous personal computers, tablets and smartphones. Poor UX is a major reason apps and websites deliver disappointing business results. UX is the discipline that strives to make complex devices easy to use. Outside of computing devices, it applies to everyday objects, including cars,…

Tips for earning more while working less

With the right systems and people in place, we can step back as owners and do what really needs to be done

Tips for earning more while working lessIn 2014, one of the professors in my MBA program asked: “Why are you here?” As he went around the class, people responded: “To further my career.” “To earn more money.” “To get a better job.” When he came to me, I said: “I’m here to learn how to work less and make more money.”…

Having trouble keeping or hiring staff?

Increasing wages works to some extent. But retraining and being a better boss will do more

Having trouble keeping or hiring staff?There are many challenges to running a business, including getting capital, getting customers and meeting the competition. Add staffing to the list. Hiring workers used to be less difficult. Any vacancy announcement attracted many more applicants than employers were able to consider. But now, there are multiple vacancies for every able, willing and available worker.…

Reduce your customers’ risk to increase your sales

Building trust and consistency can improve your sales and increase your profits

Reduce your customers’ risk to increase your sales“If only our customers would buy more from us.” This resounding phrase is heard throughout many businesses as the demand for sales increases in order to offset rising costs. While we may wish to create more revenue by selling more, our customers are facing rising costs at the other end of the spectrum. They’re looking…

Do you sound like a leader?

Your audience isn't only evaluating your words; it is also “reading” your voice

Do you sound like a leader?In 2002, a Stanford University professor made audiotapes of physicians and their patients in session. Half of the doctors had previously been brought to court for malpractice. She then played the tapes for her students, who were able to determine which physicians had been sued. But here’s the catch: The recordings were “content-filtered.” All the…

Are subcontractors hurting your brand?

Subcontractors represent your business. So they need to maintain your standards

Are subcontractors hurting your brand?Imagine paying to have someone bring a washing machine into your house and set it up and then having to fire them before the job is complete. This is exactly what happened to my friends last week after they bought a new washing machine from Home Depot. The wife decided that, as a treat for…

How to survive change by making better decisions

Coming up with a decision reduces stress and anxiety about the future

How to survive change by making better decisionsMy brother Rob recently walked 650 km from Galway, Ireland, to Winchester, England, en route to Spain. He told me that for days he tried to decide whether to continue walking and take the ferry to France or go back home. He wasn’t sure where he was supposed to be. The indecision was taking a…

Exuding charisma takes practice

Charismatic leaders utilize a powerful combination of confidence and warmth communication cues

Exuding charisma takes practiceAs a leadership presence coach working with an array of talented clients, I was surprised to find how many people believed they lacked personal charisma. They believed, instead, that charisma is a talent granted to a few special people. I disagree. According to the “Cambridge Handbook of Expertise and Expert Performance,” a 900-page academic book,…

Do you have the right tools to run a successful business?

Without the right tools, we can’t build a house. Without the right people, things will get broken

Do you have the right tools to run a successful business?“You are fired!” John yelled at me as I was lying on the ground after falling off the roof of the house. John was mad because his sawhorses had been broken in half because of my stupidity. I was stunned and just wondering if I had broken anything in my body as a result of…
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