Improving customer service is the key to boosting sales
The three common mistakes businesses make in customer service and sales
The three common mistakes businesses make in customer service and sales
Three stories that highlight their impact on the bottom line
Winning strategies for building a vibrant workplace culture
Do WestJet shareholders really believe this is the best way to run an airline?
The ups and downs of online shopping
Always be reliable and true to your values if you want to succeed
DALE JOHNSON: Genesis Saskatoon has been honoured for outstanding service by the Forbes Travel Guide
Four tips to transform the customer service your business offers
Good salespeople are caring, ask great questions, follow a system and are persistent
Documenting, teaching and training your staff on what they need to do is critical to success
The transition from overworked customer service staff to AI will happen quickly
How often do your customers leave your business without buying because your staff is ill-trained?
Propeller-head tech types may be enamoured with convergence, but it is failing to fill the needs of real people